Mariana Cortina – Customer Service & Marketing Advisor

Mariana Cortina
Customer Service & Marketing Advisor
Truck Policy Insurance Agency (Vantage Point Risk Partners LLC)

Overview

Mariana Cortina is the Customer Service and Marketing Advisor at Truck Policy Insurance Agency, operating under Vantage Point Risk Partners LLC. She supports both client-facing service operations and the agency’s educational and marketing initiatives, helping ensure clear communication, consistent messaging, and a positive client experience across multiple channels.

Areas of Focus

  • Customer service support and client communications

  • Coordination between service, sales, and marketing efforts

  • Educational content support and client-facing resources

  • Marketing strategy and brand messaging

  • Client onboarding support and follow-up communication

  • Ensuring clarity and consistency across digital and service touchpoints

Who I Support Most

Mariana works most closely with:

  • Clients who value clear, consistent communication

  • The service and producer teams to ensure smooth handoffs

  • New clients during onboarding and early engagement

  • Agency leadership on marketing and education initiatives

  • Clients engaging with educational resources and digital content

How I Work

  • Clear, organized communication across teams and clients

  • Strong attention to detail in messaging and follow-up

  • Client-first mindset focused on clarity and understanding

  • Alignment between service processes and marketing content

  • Continuous improvement of client experience and engagement

Credentials & Role

  • Customer Service & Marketing Advisor at Truck Policy Insurance Agency

  • Supports agency operations across states west of the Mississippi River

  • Works closely with leadership, producers, and service teams

  • Focused exclusively on the commercial trucking insurance sector

Professional Approach

Mariana’s role bridges customer service and marketing. Her focus is on making sure clients understand what to expect, how the process works, and where to find reliable information—creating a smoother experience from first contact through ongoing service.

Last Updated

Last updated: December 2025

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