Juan Hernandez
Senior Customer Service Agent
Truck Policy Insurance Agency (Vantage Point Risk Partners LLC)
Overview
Juan Hernandez is a Senior Customer Service Agent at Truck Policy Insurance Agency, operating under Vantage Point Risk Partners LLC. He supports owner-operators and trucking fleets by managing policy servicing, endorsements, and ongoing coverage needs. Juan plays a key role in ensuring accuracy, responsiveness, and continuity for clients throughout the life of their policies. He provides service in both English and Spanish.
Areas of Specialization
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Policy servicing and ongoing account support
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Endorsements, certificates, and coverage changes
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DOT filings and compliance-related requests
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Renewal preparation and documentation coordination
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Broker and shipper insurance certificate support
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Client communication and follow-through
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Bilingual customer support (English and Spanish)
Who I Help Most
Juan works most often with:
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Owner-operators needing fast policy changes or certificates
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Small and mid-size fleets managing active insurance programs
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Clients preparing for renewals and compliance deadlines
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Trucking companies that value reliable service and clear communication
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Spanish-speaking clients who prefer handling insurance servicing in their primary language
How I Work
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Prompt, accurate handling of policy service requests
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Clear communication on timelines and required documentation
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Close coordination with producers and carrier service teams
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Strong attention to detail to prevent coverage or compliance issues
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Consistent follow-up to ensure requests are completed correctly
Credentials & Role
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Senior Customer Service Agent at Truck Policy Insurance Agency
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Supports clients across states west of the Mississippi River
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Works directly with national and regional trucking insurance carriers
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Specializes exclusively in commercial trucking insurance
Professional Approach
Juan’s role centers on reliability and precision. He focuses on keeping client policies accurate, compliant, and up to date so trucking operations can continue without unnecessary disruptions.
Last Updated
Last updated: December 2025